基于帕累托图的检验检测报告修改原因分析

摘要：

目的：分析报告修改原因的帕累托图，为进一步降低检验检测报告不正确率，提升机构整体质量管理水平提供方向。方法：选取2021年01月至2021年12月某检验检测机构报告修改情况的详细记录，使用帕累托图法分析报告修改原因的主要因素、次要因素及一般因素。结果：通过对3,967份报告修改情况分析发现，内部原因造成报告修改的主要因素有信息错误、排单错误、漏合数据。结论：通过对报告修改主要因素的原因分析，需加强实验室信息化建设，提升从业人员专业能力，并且应用大客户特殊要求全流程核查表，有效降低报告不正确率，进一步提升机构整体质量管理水平。

Abstract:

Objective: To analyze the Pareto chart of reasons for report modification, so as to provide direction for further reducing the incorrect rate of testing reports and improving the overall quality management level of the organization. Methods: From January 2021 to December 2021, the detailed records of the report modification of an inspection and testing institution were selected, and the main factors, secondary factors and general factors of the reasons for the report modification were analyzed by using the Pareto chart method. Results: Through the analysis of the modification of 3,967 reports, it was found that the main factors causing the report modification were information errors, scheduling errors and missing data. Conclusion: Through the analysis of the reasons for the main factors of the report modification, it is necessary to strengthen the laboratory’s informatization construction, improve the professional ability of the practitioners, and apply the full process checklist of special requirements of key customers to successfully reduce the rate of incorrect reports and improve the overall quality management level of inspection and testing institutions.

作者简介：邵卢杰，本科，工程师，研究方向为质量与标准化。