数字政府建设背景下的全国一体化政务服务平台标准体系研究

摘要：

本文在梳理全国一体化政务服务平台及其标准化发展现状、总结各地实践经验的基础上，提炼出了当前平台建设中面临的共性问题，主要包括缺乏顶层设计、标准数量整体不足，以及关键技术标准缺失等。现有零散化、碎片化的“急用先行”的标准制定模式已经无法适应数字政府对全国一体化政务服务平台的建设需要。因此本文提出了全国一体化政务服务平台标准体系的基本框架，并对标准体系进行顶层设计，研究构建全国一体化政务服务平台标准体系，从而持续推进数字政府流程优化与模式创新，为数字政府的构建与可持续发展提供标准依据。

Abstract:

On the basis of sorting out the current situation of the national integrated government service platform as well as its standardization status quo and summarizing practical experiences from various provinces, this paper concludes common problems that may be encountered during the construction of the platform, including a lack of top-level design, shortage of relevant standards and absence of key technical standards. The fragmented “urgent first” model of standards development is no longer suitable for the current situation, in which the digital government requires the platform to do more. Therefore, this paper puts forward a fundamental framework of the standards system of national integrated government service platform, raises up the top-level design of the standards system, and studies the construction of the standards system for national integrated government service platform. It is expected to continuously promote the process optimization and model innovation of digital government, and provide a sound standardized foundation for the sustainable development of digital government.

基金项目：本文受国家社会科学基金重点项目“高效能治理视域下县域营商环境优化路径研究”（项目编号：21AZZ011）、中央基本科研业务费“全国一体化政务服务平台标准体系构建研究及关键标准研制”（项目编号：582022Y-9477）资助。

作者简介：许潇文，助理研究员，主要从事数字政府治理标准化、行政管理与服务标准化研究工作。满鑫，中国政法大学法学博士，主要从事数字法治政府研究。赵逊，中国政法大学法律硕士。