质量基础设施“一站式”服务站效能评价

摘要：

【目的】聚焦质量基础设施“一站式”服务效能评价问题，解决现有研究中指标赋权客观性不足及边际递减效应突出的痛点，构建科学合理的效能评价指标体系。【方法】融合层次分析法与隶属度函数搭建评价框架，从基础建设、服务供应、服务实施、服务成效4个维度构建指标体系。通过专家打分确定指标权值，引入隶属度函数实现定性与定量指标的统一量化。【结果】基于2023—2024年湖北省13个市州服务站点的实证数据测算结果，全省质量基础设施“一站式”服务效能指数整体呈提升态势，但地理区域间效能发展差异显著。【结论】湖北省内区域效能差异显著，需有针对性地强化服务供应、成果转化与实施规范，推动区域服务效能均衡发展。

Abstract:

[Objective] Focusing on the efficiency evaluation of the “one-stop” service for quality infrastructure, this study addresses the pain points of insufficient objectivity in indicator weighting and prominent marginal effects in existing research, and constructs a scientific and reasonable efficiency evaluation system. [Methods] An evaluation framework is constructed by integrating the Analytic Hierarchy Process (AHP) and the subordinating degree function, and an indicator system is established from four dimensions: infrastructure construction, service supply, service implementation, and service effectiveness. Indicator weights are determined through expert scoring, and the subordinating degree function is introduced to realize the unified quantification of qualitative and quantitative indicators. [Results] Based on the empirical data of service stations in 13 cities and prefectures of Hubei Province from 2023 to 2024, the overall efficiency index of the “one-stop” service for quality infrastructure in the province shows an upward trend, while the differences in efficiency development among geographical regions are significant. [Conclusion] There are prominent regional efficiency differences in Hubei Province. It is necessary to strengthen targeted service supply, achievement transformation, and implementation norms, so as to promote the balanced development of regional service efficiency.

引用格式：鲁力，罗自立，梅慧，等. 质量基础设施“一站式”服务站效能评价[J]. 标准化学报，2026(10)：145-153

基金项目：本文受湖北省市场监督管理局科技计划专项项目“中小企业质量提升效益测算评价指标体系及实证研究”（项目编号：HBSCJG-KJ2023006）资助。

作者简介：鲁力，博士，工程师，研究方向为机器学习、质量数据分析。罗自立，硕士，高级工程师，研究方向为质量发展理论与方法。梅慧，博士，高级工程师，研究方向为质量发展理论与方法。钟枫洪，硕士，研究方向为工商管理。